Shipping Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Here is an estimate of the total time. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of the total times.

LOCATION ESTIMATED TOTAL TIME

United States 12-25 business days (usually takes only 10-15 business days)

We ship Monday through Friday, excluding weekends and holidays. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).

If we cannot process your order due to accurate or incomplete payment or incorrect address information, your order processing may be delayed.

The Total time = Production time + Processing time + Shipping time

- Production time: 2-5 business days

- Processing time: 1-2 business days

- Shipping time: from 10-15 business days depending on your chosen shipping option (Standard or Express Shipping)

Note that: A business day means any day except any Saturday, any Sunday or legal holidays

***At the moment, all USVETDT products are typically shipped from one of our overseas facilities, so please allow up to 2-4 weeks to receive your purchase(s), although we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs take, which can vary from country to country.

For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in WW to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***

Sometimes shipping times vary due to circumstances outside of our control, such as:

IR Disputes/Strikes

Weather

Time of Year (e.g. Holiday Season)

Large or Bulky Items

Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

USA (Mainland): 40 business days

USA (Other): 45 business days

RISK-FREE SHOPPING:

If for whatever reason your goods don't arrive within 60 business days, you will be refunded in FULL for that item. This is our promise to you!

INTERNATIONAL DELIVERY:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country.

NOTE: On very rare occasions international shipping to some countries can take 4-8 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by the destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

USVETDT is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Proudvet365 will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and

- The customer refuses to accept the package

- The number of attempts made in the country of destination to deliver the package.

- According to the shipping department, the order shipping status indicates that the package was delivered to the address that the customer provided.

USVETDT reserves the right to abandon the package(s) and will not be responsible for any refund.

If you have any questions, or concerns, or need assistance, our support team is always available to help. You can contact us through the following channels:

• SMS: 1 (213) 557-3931

• Email: support@uspodmilitary.com